LISTEN TO THE CUSTOMER’S VOICE

on a new level.

 

 

Discover all the Retailer’s advantages

HOW IT WORKS

Listen to the customer’s “Mood”

Thank the one who is crazy about you

Keep an eye on your strongest competitors

Make use of our Shoppers for your Missions

Look at your customers’ “Mood” and listen to the comments that they leave about your shops

Thank those customers who leave positive feedback and actively deal with the customer complaints

Compare your data with that of your competitors chains, in order to check your position

Ask our Super Shoppers to complete Missions during which they will help you verify specific features of your shop

LEARN SHOP’N’RATE IN ONE MINUTE

CONSEQUENCES OF A BAD CUSTOMER EXPERIENCE/SERVICE

RightNow Customer Experience Impact Report

%

% of customers who changes shop forever

McKinsey

%

% of the importance of service in the experience of purchase

Defaqto Research

%

% of customers who spent more to receive better customer experience

Do you want to know your customers' "Mood" as soon as they leave the shop?

IMMEDIATELY READY TO LISTEN

Real-time mood

Shop’n’Rate gathers the real-time “Moods” of your customers’, in an easy and captivating way. The “Mood” represents a summary of their experience in the shop, and gives a concrete evaluation of that specific situation.

Mood-Back

Your shop managers can reply to customers’ “Moods”, thanking them for being positive and turning around those that are particularly negative.

From a shop, to a chain of shops

Customers’ data is visible at different levels within the business: from the store manager, to the area manager, with different access and display levels available.

Look & Feel

The graphics are clear cut and appealing to the eye. The presentation of the data is both clear and effective.

Gamification

Thanks to the platform Shop’n’Rate, your store managers can show how good they are at managing the customer satisfaction, earning badges and competing with other store managers of the chain.

Coupon Ready

Thanks to our customers’ reward system, you can complete your coupon or voucher system for your website. By doing so, you will acquire visibility online.

Drive in-store traffic

You can make your shop managers use the platform in such a way that it will lead customers to your shop.

Mobile

Reports and website are correctly displayed on every mobile Internet device.

Mystery Shopping Inside

You can rely on Shop’n’Rate Mystery Shoppers to rate some specific featuresand receive reports directly on your dashboard.

 

Do you need further information?

The App winner of the Sinnova 2013 prize